Column
Change
Character
Psychology
4 min read

Look out for the outliers

Seeing the good qualities in others lifts them, benefits us, and makes the world better.
A office worker wearing headphones looks out of a hectic and loud office space around which people are moving
Nick Jones/Midjourney.ai

I was talking to someone the other day. She is a website developer and she’s just changed jobs. She is not a loud person, but anyone who meets her knows she is a person of quality, of depth and presence. She emanates a humble confidence. In her old job, she worked in a quiet, fairly sedate, office where she was given the space and the time to bring all her creativity to bear on whatever brief she was given. She was known and appreciated. 

But her new job – the job she started last week – is a bit different. Her new colleagues are loud and outspoken. Silence is unknown in their office. They like to work to a soundtrack. The drum and bass keep thumping, and the banter never stops flowing. She’s finding it hard to fit in with her new team. And things weren’t made any easier when, after a few days, her new boss took her aside for a pep talk.  

What was the problem? She was ‘too quiet’.  

It hurt to hear that. It broke my heart to think that anyone could be so blind. How shortsighted do you have to be, to view the grace and peace someone carries as a problem to be solved? In a world of distressing noise and clamour, she is precisely the kind of person every office needs to temper the insanity.  

I’m not worried about her. She’s bright and innovative. She’ll work it out. Either her new boss will see sense, or she’ll leave. And if she does, the queue of employers looking for someone just like her stretches round the block. She’ll be okay. 

But it got me thinking about the kind of psychology I study. In my research, she would be called an outlier.  One of those people in a team or a family who don’t quite fit in. Not because they are weird or awkward, but because they possess some positive quality the rest of the gang don’t have. They are the creative exuberant in a team who prefer doing things by the book. The hilarious joker in a pack who like to take things seriously. The conscientious worker trying to get on with the job in an office that would rather play now and work later. The kind one in a family of cutthroat competitors.

At the top of the list of reasons for wanting to leave work are the words: I am not appreciated.

The thing is we all have a unique contribution to make to the world, a one-off fingerprint of strengths and abilities never to be repeated in anyone else. In research these have been called Signature Strengths, the unique combination of positive qualities that make you you. And the weird thing is that we don’t have to try that hard to be them. If you are naturally kind, or wise, or grateful, or disciplined you won’t be able to stop yourself being that way. They come effortlessly to us. And if someone tries to stop us being the loving thoughtful faithful person we know ourselves to be, it is like losing a limb. If we find ourselves in a context where the most beautiful things about us are unwelcome – like my friend the website developer – it is like being rejected, right to the core.  

But here’s the cool thing. If we can live by our Signature Strengths – if we can wake up each morning and ask the question, how can I use my unique positive qualities in a new way today? – it leads to remarkable improvements in wellbeing. Multiple studies have shown that those who live like this, thinking about how they can bring what is best in them to the opportunities and obstacles of each day, report increased happiness in living. Not only that, but they also show reduced anxiety, stress and depression. It turns out being good is good for us. Who knew. 

That’s not the whole story though. To really be our best, we need other people to spot these strengths in us. If they don’t, we feel confined, unable to be ourselves in some way. When I ask people what it is like not to be able to bring their best qualities to the people around them, they come up with some pretty dark images. It is lonely, isolating, a desert, a fog, a prison, like being trapped in a cage. And when researchers ask people why they consider leaving their current job, their answers often reflect something like this. Work-life balance and salary are no doubt important, but often, at the top of the list of reasons for wanting to leave work are the words: I am not appreciated. Something good we wanted to give has not been received. We feel unseen. 

So that’s why I say: look out for the outliers. Who is it in your family, your workplace, your neighbourhood, who goes underappreciated? Who do you know who has something good to give, but needs some help to give it? Because if we can learn to see those invisible beautiful qualities in the people around us, we not only give them the joy of being known, we also invite more light and flavour into the world. Life becomes a little less grey. 

I just hope my friend’s new boss can learn this while he still has the chance. It is tough for her to feel so misunderstood, but it’s worse for him. She can move on, but he has to remain in an office deprived of the humble compassion she would have brought to it. It’s a question worth asking. What gift of beauty and goodness are we excluding from the world because we failed to see past the packaging? 

 

Review
Books
Character
Culture
Football
3 min read

This football autobiography deserves its status as a Sunday Times bestseller

A refreshingly honest confession from Big Dunc

Henry Corbett, a vicar in Liverpool and chaplain to Everton Football Club.  

  

A footballer is interviewed on the side line.
Ferguson at Everton.
Pete from Liverpool, CC BY 2.0, via Wikimedia Commons.

Duncan Ferguson was sent off as a Premier League player for Everton eight times. On his own admission he drank too much alcohol, misspent his earnings to the extent that he had to declare himself bankrupt, and deeply regretted holding a grudge against the Scottish Football Association that meant he only played seven times for Scotland. By following his father’s advice to “throw the first punch” he ended up in Barlinnie prison.  

Confessing those mistakes in his new autobiography, Big Dunc, makes for a compelling read. It’s not surprising that the book has topped the Sunday Times best seller list for weeks and sits front and centre at Waterstones in Liverpool. Ferguson – who played for Dundee United, Glasgow Rangers, Everton, Newcastle and Scotland - is brave with his admissions. Not many autobiographies would be so honest. And confession has been good for sales. 

But then, honest confession has always made a good story. A glance through the Gospels and Paul’s letters shows the apostles Peter and Paul being very willing to confess their faults. Peter is told “Get behind me, Satan” by Jesus. He impulsively cuts off a servant’s ear. He denies knowing Jesus to an inquiring bystander. Immature, daft, and actions he later regrets, yes. The apostle Paul calls himself the “chief of sinners.” He confesses to persecuting zealously the Church before his conversion. Autobiographies that confess to mistakes, weaknesses and shortcomings are far more helpful – and relatable - than those that seek to airbrush any such blunders out of the picture. It helps, of course, if you also scored 106 goals in 360 appearances.  

Just as appealing is the fact that the book is also about change and reconciliation. These days, Ferguson is off the alcohol. “I wanted to be a better person, a better father,” he writes. He has coached young players back at Everton and seeks to help them avoid the mistakes he made. His father’s advice to be loyal was good advice that he followed. He has taken on two very difficult manager’s jobs. He has apologised to people he had fallen out with; relationships have been healed and a fresh start offered. 

Big Dunc is also a love story - in fact two love stories. The first is with Everton and the Everton supporters. Even in his wildest, most regretted moments, Ferguson connected with his fans. When he was in Barlinnie prison for 44 days he received around 10,000 letters from Evertonians and he tried to reply to them all. If he was ever in a Liverpool pub or club he would enjoy the company of fans. Whether he was visiting Alder Hey Children’s hospital, a youth club, or a supporter he’d heard was in need, he was always up for a photo or an autograph. His treatment by the authorities, whether the law in sending him to prison, or the Scottish FA in banning him for more matches, struck a chord with Evertonians who also knew about injustices in life. And he was a centre forward, a number 9, and supporters love a centre forward who leads the line, scores goals and wears his heart on his sleeve, even if he does maddeningly get sent off and too often carried an injury not always unrelated to lifestyle. 

The second love story is between Ferguson and his wife Janine and their three children. “They saved me”, he writes. The book ends with “Take care, God bless, Dunk” and then this acknowledgement: “Thank you to my wife, kids and family for putting up with me and for supporting me through the good times and the bad times. I love you all.”  

So there is a positive ending. Honest confession, change, reconciliation, love and a good ending. It deserves to be a bestseller.  

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