Privacy policy

Everything you need to know about privacy and cookies for the Seen & Unseen website.

Welcome to the Seen & Unseen website. We take your privacy seriously and are committed to protecting your personal data.

This privacy and cookie policy tells you how we deal with your personal data, your privacy and other various rights you have when you use this site or supply information to us.

Seen and Unseen is published by the Centre for Cultural Witness. The Centre also has an organisational privacy policy

Purpose of this privacy and cookie policy

This privacy and cookie policy aims to give you information on how Seen & Unseen collects and processes your personal data through your use of this website, including any data you may provide through this website or otherwise.

It is important that you read this privacy and cookie policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy and cookie policy supplements any other policies and notices and is not intended to override them.

We do not knowingly collect data relating to children.


Data Controller

The Seen & Unseen website is a product of the Centre for Cultural Witness, a charity registered in England & Wales (no. 1203157) whose registered office is Lambeth Palace Library, 15 Lambeth Palace Road, London, SE1 7JT. For the purposes of this policy, ‘us’, ‘we’ and ‘our’ refer to the Centre for Cultural Witness.


Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. Please do ensure you are familiar with any privacy notice or policy of any website you visit.


Data usage
The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data: includes address, email address and telephone numbers.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data: includes information about how you use our website, products and services.
  • Communications Data: includes your preferences in receiving information from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this privacy and cookie policy.

As a faith-based organisation, we collect data about how you engage with the services we provide, which in some instances is likely to come under the definition of Special Categories of Personal Data (e.g. religious or philosophical beliefs). We will always make it clear to you when we collect this information and why.


How is your personal data collected?
We use different methods to collect data from and about you including through:

  • Direct interactions: you may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 
    • subscribe to one of our publications;
    • request information to be sent to you;
    • replying to a survey; or
    • give us some feedback.
  • Automated technologies or interactions: as you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.


How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where you consent to us using your personal data, for example when you correspond with us or request a newsletter (your consent can be withdrawn by you at any time as set out in this policy).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.


Purposes for which we use your personal data 

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


Purpose/activity Type of data Lawful basis for processing including basis of legitimate interest

To register you to receive our latest news

(a) Identity

(b) Contact 

(c) Your consent 


To manage our relationship with you which will include

(a) Notifying you about changes to our terms and conditions or privacy and cookie policy 

(b) Asking yo to leave a review or take a survey

(c) Identity 

(d) Contact

(e) Profile

(f) General communications 

Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)


To enable you to partake in a competition or complete a survey


(a) Identity

(b) Contact 

(c) Profile

(d) Usage 

(e) Marketing and communications

(f) Performance of a contract with you

Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)


To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 


(a) Identity

(b) Contact 

(c) Technical 

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

Necessary to comply with a legal obligation


To use data analytics to improve our website, products/services, marketing, customer relationships and experiences


(a) Technical 

(b) Usage 

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)


To make suggestions and recommendations to you about goods or services that may be of interest to you


(a) Identity 

(b) Contact 

(c) Technical 

(d) Usage

(e) Profile 

Necessary for our legitimate interests (to develop our products/services and grow the service)


Third parties
External third parties for online services include: 

  • Online Customer Relationship Management (CRM) services 
  • Online video conferencing services that we use for meetings, courses, events and training
  • Cloud based hosting services  
  • Contractors who provide organisational growth services to help the Centre for Cultural Witness develop its activity and ministry
  • Academic partner institutions where we hold specific events in partnership 
  • Professional advisers including lawyers, bankers, auditors, pension advisors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services
  • Event management systems such as Eventbrite. 
  • Electronic mailing and survey services.


We use Google Analytics to analyse our website usage through the use of cookies. Please see our cookie policy below for information.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Opting out
You can ask us or third parties to stop sending you messages at any time by writing to us at or by following the opt-out links on any communication or marketing message sent to you. Where you opt out of receiving these messages, this will not apply to Personal Data provided to us as a result of litigation or complaints and only as long as the information is required.

Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

International transfers
Where possible we will endeavour to use suppliers with servers within the European Economic Area. On occasion we may use certain third parties outside of this area, for example in the USA. Typically these services are certified under the EU-US Privacy Shield program and we will ensure that any other transfers meet all legal requirements.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention
How long will you hold my data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by emailing 

Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at  

Website cookie policy

What are cookies?
A cookie is a small text file which is stored on your browser or the hard drive of your computer (or other electronic device) when you access our site, and which contains certain basic information on its users.

How do we use cookies?
We use cookies to distinguish you from other users of our website and to provide a browsing experience that is unique to you. Cookies are used by us so that our website can remember what you have done whilst browsing, for example your log-in details to our site. They also help us and our advertising networks to make advertising relevant to you and your interests, based on your past browsing behaviour (details of how to opt out of such interest based advertising are set out below).

Without cookies enabled we can't guarantee that the website and your experience of it will be as we intended it to be.

What type of cookies do we use?
At Seen & Unseen, we use the following cookies: 

  • Analytical/performance cookies. These allow us to recognise and count the number of visitors to our website and to see how visitors move around when they are using the website. All of this information helps us to improve the way our website works.
  • Functionality cookies. These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, such as remembering your preferences and log in details.
  • Strictly necessary cookies. These are cookies that are required for the operation of our website, including cookies that enable you to log into areas of our website.

You can find more information about the individual cookies we use and the purposes for which we use them and the time after which they will expire in the table below:





Type of cookie

Universal Analytics (Google)

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

Read Google's overview of privacy and safeguarding data



We embed videos from YouTube using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Read YouTube’s embedding videos information page.



These cookies are used by a heatmapping analytics tool which collects information about how website visitors interact with our pages, which includes things like scroll amount, what links have been clicked and where content is highlighted.

Read Hotjar’s legal overviews notices.


Seen and Unseen

Agree to cookie – The user has accepted or not accepted use of cookies.

Session cookie – improves site user experience.



By continuing to use our website, you are agreeing that we can use cookies in accordance with this policy, unless you indicate that you wish to turn cookies off through the cookie pop up notice on our website. Please be aware that if you block our use of cookies, you may be unable to access certain areas of our websites and certain functions and pages will not work in the usual way. We have set out information below about other ways to refuse cookies.

How do you block cookies?
Most browsers allow you to refuse cookies. For guidance on how to do this, you can find out more at or click help in your browser menu.

You can opt-out of interest based advertising by visiting the following websites: 

As above, please be aware that if you block our use of cookies, you may be unable to access certain areas of our websites and certain functions and pages will not work in the usual way.

Changes to this cookie policy
We may update this policy from time to time to keep up to date with the latest legislation guidelines. You should check this page occasionally to ensure you are familiar with any changes. 

Complaints or concerns 
If you have any queries regarding this processing activity, please contact, in the first instance,
If you have any concerns or queries about how the Centre for Cultural Witness handle your personal data, please contact us at or phone at +44 20 7898 1400. 
You have the right to make a complaint at any time to the Information Commissioner online at: Your personal information concerns | ICO, or by phone on 0303 123 1113 (local rate).