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Hospitality
5 min read

How a nation opened its arms to refugees

Fascinated by Polish hospitality extended to Ukrainian refugees, Tory Baucum delves into its nature.

Tory Baucum is the director of the Benedictine Center for Family Life, Benedictine College, in Atchison, Kansas.

A helper in a yellow vest reaches up to a open train carraige window while offering a bottle. The side of the carraige is covered in graffiti.
A Polish volunteer hands water to Ukrainian refugees at Przemyśl, Poland.
Mirek Pruchnicki, CC BY 2.0, via Wikimedia Commons.

How does one explain three million refugees in Poland but not one refugee camp? Even the experts find it hard. Dr Marc Gopin of the Carter School for Peace and Conflict Resolution at George Mason University, and a world expert on refugee crises, says in 30 years of work among refugees he has never seen anything like it.  

In December 2022 I was visiting early responders near the Ukrainian-Poland border. One man (whom I’ll identify as Slawomir) was particularly heroic in his efforts to whisk fleeing Ukrainians to safety. Upon introduction, he asked if I wanted to know how he did it. I replied,  

“What I really want to know is why? Why did you risk your livelihood, even your life, to rescue people whom you did not know? Indeed, even people with whom you share a hard and sometimes bitter history?”  

He had no answer. He could only manage a shrug and murmured,  

“I just had to.” 

This conversation, with variations, could be told repeatedly. By all the accounts I’m aware of Poles are acting inexplicably heroically. It merits investigation and understanding beyond the anecdotal.  

So why then has Poland played such a heroic role in this global crisis? 

One answer I’ve by given Poles, is that they have experienced what the Ukrainians themselves are now going through. Their own history of PTSD has primed them to empathize with effects of the shock and awe of an aggressor’s invasion - indeed, of Russian invaders. A scholar at the Jagillonian University said to me of their two 20th Century invaders - the Germans and Russians - most Poles preferred the Germans. Having just visited Auschwitz I found that incredible. “Oh, the Nazi’s were wicked, but they were civilized in their wickedness. Russians show no constraint whatsoever,” she said.  

Poles also know abandonment, such as when they fended for themselves as the neighbourhood bullies took turns pounding them. The 1944 Warsaw Uprising, ending in the razing of Warsaw, could have been averted if the West had intervened. But Poles were betrayed by those they believed were friends, or at least, allies. We weren’t. So, Poles are constitutionally unable to simply stand by and watch atrocities. But other European neighbours can and still do.  

So what makes the Poles’ response so extraordinary beyond its rarity?  

As we probe deeper - beyond collective experience - we hit Polish character. Character is durable. Ever since the late 18th century when Poland was partitioned by three neighbouring Empires (Prussian, Russian and Austria-Hungarian), Poles have been in survival or nearly survival mode. In the 1770s Swiss political theorist Jean Jacques Rosseau wrote an epistolary tract warning the Polish government that if these empires succeeded in “eating you then you must never let them digest you.” For nearly two hundred years the Poles learned that culture and faith keep a people together when even the state buckles. Culture and faith make a people indigestible. These lessons, learned in the crucible of multiple failed uprisings and even death camps, steel the Polish people to do the truly remarkable deeds the world now witnesses.  

Poland’s long partitioning and occupation baked in their collective experience. At his recent visit to Kyiv and Warsaw American President Joe Biden singled out the Poles for their heroism. It was a first in this particular crisis.  

But can we dig deeper still for an answer to why Poles have acted in such a remarkably generous manner?? For it’s not only singular and durable but it’s also a theological response. This answer requires a little history to absorb.  

Many Polish people possess a heroic - even radical - hospitality. The ultimate cause of Polish homes, hostels and hotels welcoming the stranger can be proffered: their faith in God. The Poles have a saying:  

“When a neighbour is under your roof then God is under your roof.” 

 In the 12th century Boleslav the Bold had Bishop Stanislav murdered while celebrating mass (let the English understand). The Poles turned against their king and embraced Stanislav as their martyr and patron. To be received back into the good graces of his people, Boleslav placed a Benedictine foundation in every Cathedral of the land. Rule 53 of Benedict’s Rule states that monks are to receive every stranger as Christ. The common saying of the Poles (if a neighbour is under your roof then God is under your roof) has its roots in this ancient act of royal penance. This Christian practice of hospitality was the core strategy of the Christianization of Poland. In the history of Benedictine evangelization through Christian hospitality we’ve finally hit the bedrock of the Polish response. 

They understand people need not only justice but also transcendence in order to flourish. Or even survive.

However, it would be a stretch to say the Poles’ extraordinary response to their neighbours in need of shelter is simply the triumph of the distinct Benedictine character or even more genetically of Catholic sensibilities. Nothing this complex is that simple. All these factors are integrated in this moment. But after five visits to Poland since the third day of the initial invasion, I’ve concluded the Poles are, by and large, a uniquely virtuous people. Not morally virtuous - original sin is distributed evenly, even amongst Poles. But they are theologically virtuous: they are people shaped by faith, hope and love. They understand people need not only justice but also transcendence in order to flourish. Or even survive. 

Their great 20th Century saint, Pope John Paul II, during the Stalinist occupation, taught them the practices of Domestic Church. The domestic church is nothing less than the family faced outward in love. Christianity began as a domestic movement. Writing to residents of Rome, St Paul greets the Christians who gather weekly in each other’s homes). In moments of great distress Christians have been known to revert to these root realities, these primal instincts. Not always, of course. But in February of 2022 and for the many following months they have. In Poland.  

We are sitting on the most amazing story the world has mostly not heard about. I’m grateful to tell the world what I’ve seen unfold before my very eyes. I wish my telling was adequate to the Poles’ heroism. For as they modestly tell it “we just have to.”  

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Work
4 min read

Can KPIs really measure what matters?

Distilling down worth risks losing something sacred

Rick writes and speaks on leadership, transformation, and culture.

A person leans on a balcony rail.
Which box this year?
Yogi Atmo on Unsplash

I remember recently when I was reduced to a data point. I became an inconvenient name on a spreadsheet. 

"Your services are no longer needed. We have to let you go," he stated with feigned empathy. Just like that, years of my work and contributions - hours, days, weeks, months - ceased to matter. I didn't matter. "HR will contact you shortly to explain the final details. Again, I am truly sorry." 

The Zoom meeting ended, the camera went blank. I sat in my home office, staring at the blank screen of the company-issued laptop. The only sounds were the disheveled thoughts scrambling in my head and the gentle hum of the fan circulating cool air from the ceiling above. All went quiet. Just like that I was reduced to a KPI - a key performance indicator.

Having spent years in the business world, I'm well-acquainted with its dynamics, including hiring and firing. I recognize ambition and its relentless pursuit of progress. Still, it felt like a personal blow, like a scene on Instagram or YouTube you replay endlessly on loop, trying to comprehend, trying to make sense of it all.

As your value is quantified and found wanting, a sacred inner part of you perishes. In that moment, it’s hard to feel the wonder and mystery of your creation. You don’t feel what for centuries has been called the imago Dei - that we humans are made in God’s image. Instead, you think about how you were just told “we don’t need you.” You think about paying your bills? How will this impact your career? Where will you find your next job? 

As a leader, I understand metrics are crucial for business. However, this pervasive culture of metrics has warped our perception of worth. Instead of marveling at the wonder of being made in the image of God, we have become trained to value only what can be counted. We’ve become both deaf and blind to the unquantifiable beauty of human existence.  

We’ve prioritized metrics over people. We’ve created a world where efficiency presides over meaning and productivity overshadows purpose. Ironically, this has crippled entire organizations, not optimized them. Critical components like morale, engagement, and productivity are at an all time low. Just check the numbers. (See what I did there) 

We have built a ruthless culture defined by a dehumanizing machinery of metrics. People have become problems to be optimized rather than mysteries to be revered. 

If we let our job define us and if as leaders we let it define our mystery and those we lead, we succumb to a cancerous, spiritual violence. To treat a person as a set of outputs is to willinging deny our capacity to reflect a divine truth.   

Does it have to be this way?

William Blake's poem, "The Divine Image," eloquently conveys a core theological principle: humanity mirrors the divine, embodying God's very image. We are an irreducible, immeasurable value. 

For Mercy, Pity, Peace and Love

Is God, our father dear

And Mercy, Pity, Peace and Love

Is Man, his child and his care.

Are we imago Dei? Are we the very image of God the first chapter in Genesis speaks of?

Is this true? Are we always irreducible, immeasurable? Or is this just a conversation to have in a broader discussion when contemplating humanity’s place in the cosmos? 

What about the workplace? What about when human worth is distilled into key performance indicators that then become the only thing measured, the only things that defines a person’s worth? What happens when our irreducible human value, this imago Dei is distilled to mere data points on business dashboards? To KPIs.

On one hand, nothing happens; we are still a complex mystery of God’s creation. We are still immeasurable, irreducible. We are imago Dei. On the other hand, something does happen to the person. Something sacred is expunged. Our infinite complexity like emotions, dreams, quirks, ideas, feelings, and virtues are reduced and transcribed into metrics and evaluated against random data sets. Perhaps this is where the shallow quip originates? “It’s not personal. It’s just business.” 

I mean I get it. In the business world, we are a metrics driven culture, quantifiable data points are seemingly the only identifier of worth. It drives the business, right? 

We read in our company handbooks that, “our people make the difference.” In reality, we all know that data is the true currency. It is here, I argue, that the soul gets buried beneath spreadsheets and the image of the divine is lost within a myriad of data sets. 

We must raise a quiet but profound rebellion. 

Our spirit of God’s very image that thrives in a mutual wonder and shared humanity cannot be replaced by a zero-sum race for higher scores. 

Ask someone at work “How are you doing?”, actually listen to them and engage, and only then ask, “How are you doing with your targets?” Metrics are important, but the person behind them is essential.  

When we become our job or when we think those we work with are defined only by how well they do their job, we are all vulnerable to this sacred loss. Our goal is not our job. Our purpose is not how and if we hit our metrics.  Instead, our sole aim should be to seek how to better understand this mystery of this life - this imago Dei - that we have been given and how to share it with others.  

This reminds me of the saying, "Not everything worthwhile can be measured, and not everything that can be measured is worthwhile."

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