Article
Creed
Football
Leading
Sport
6 min read

Even the best have their limits: Jürgen Klopp’s lessons for life

A famed football manager’s resignation tells us a lot about human nature.
A football manager stands on the touchline and stares hard, dressed in a black coat and hat.
Klopp faces the future.
Liverpool FC.

10.36am, Friday 26 January 2024. A video is posted by Liverpool Football Club. It’s an interview with Jürgen Klopp himself. They only do this if it’s something big. Maybe he’s going to extend his contract at the club? Maybe they’ve found a replacement hamstring for Mo Salah?! 

“I will leave the club at the end of the season.” It is an absolute gut punch, and the sentence hits me like a truck. A feeling of shock washes over me. I’m reminded of a video of a young lad in Liverpool in 1974 being told Bill Shankly has resigned. He is in complete denial and just flat-out unable to accept the truth of the matter. Fifty years later, at 10.36am on Friday 26th January 2024, I am that young lad. This can’t be real. He’s not really going. This is one of those AI-deepfake things. Jürgen’s not leaving. Is he? I knew this was coming, but I didn’t think it would be so soon. I’m not ready.  

My mind is chaos, and I am a mess of contradictions. My wife is out and the only other person in the house I can talk to is a cat who does not understand the gravity of the situation. All too quickly it becomes painfully clear that this is real. He is leaving. And soon

The seeming mundanity of Klopp’s decision to leave, and his reason for doing so, speaks to his own philosophical nature.

When I return to reality, more questions emerge. Why is he leaving? Is he okay? Has he been offered a better job? Has he been sacked?! “I’m running out of energy,” he says. Jürgen Klopp, manager of Liverpool Football Club, has the best job in the world, is outstandingly good at it and, at only 56, feels as though he doesn’t have the energy for it anymore. What a thought. Surely there has to be more to his leaving than this? It can’t be that simple. 

But no; it really is that simple. It’s something unheard of in modern football. Jürgen hasn’t been sacked for poor results; Liverpool are flying at the moment and, at the time of writing, could still win every competition they’re in. He hasn’t been offered another job somewhere else; he says he won’t manage anywhere else for at least a year. He just hasn’t got the energy to do this anymore. Despite what everyone at Liverpool wants – himself included – he feels it’s the right time to acknowledge that he has simply reached his limit. He can do no more. 

Jürgen shares many similarities with the pantheon of great Liverpool managers, of which he is now a part; the likes of Bill Shankly, Bob Paisley, Kenny Daglish, still sung about on the kop to this day. One characteristic, however, strikes me above all others.  All of Liverpool’s greatest managers have been deeply philosophical, both about football and about life itself. Klopp is no exception. The seeming mundanity of Klopp’s decision to leave, and his reason for doing so, speaks to his own philosophical nature. It also speaks to something seldom noted about human nature more generally: our finitude.  

There is goodness in finitude. Our creaturely limitations remind us that we are not God; our finitude reminds us that we come from infinitude. 

By finitude, I mean our inherent limitations are created beings. Put bluntly, one day, we will die. We are finite, not infinite. This finitude is an inalienable part of being human: to be human is to be limited rather than limitless. We encounter our finitude at all moments of our lives. In our need to sleep, rest, eat, drink, and so much more besides. Any moment at which we are not wholly self-sufficient (if we are ever wholly self-sufficient), when we rely on something beyond ourselves, we are faced with our own finitude. 

This finitude can certainly lead to difficult moments (like, for example, having to watch one of your footballing heroes suddenly announce he’s leaving your club). But despite this, there is goodness in finitude. Our creaturely limitations remind us that we are not God; our finitude reminds us that we come from infinitude. It reminds us that we need those around us and, in turn, that they need us. These are good things to be reminded of, that we always live in a complex web of dependence on one another, as we navigate our finitude together.  

Jürgen’s resignation is such a shock because it speaks directly to this often-unnamed aspect of our nature; this inter-dependence we all rely upon due to the limitations built into our human nature. He has simply recognised his finitude. It comes as such a shock, in part, because it is rare to see someone acknowledge their humanity and their limitations so plainly. Jürgen is running out of energy. Aren’t we all? 

It is also striking, as the UK endures the slow run up to what is likely to be an unedifying general election, that when faced with his own finitude, Jürgen has sought not to consolidate his own power and position, but freely to give it up. He could have had the run of the place for as long as he wanted. If he had asked for a life-time contract, few would have wanted to say no. This is part of what makes him such a compelling leader; his willingness to vacate positions of leadership when the time is right. Because it is this very vulnerability that makes him so authentically human. 

In the end, then, it is an act of love from Jürgen. Clearly the decision has weighed on him somewhat; he is clear that he doesn’t really want to go, but that he feels it’s the right thing to do. Faced with his own finitude, with the limitations of his own creatureliness as a human being, the most loving thing he can do for the club is to walk away, to admit his human fragility. There is something reminiscent here of the apostle Paul, who claimed he would boast in his weaknesses, because that was how Christ dwelled in him. “Whenever I am weak, then I am strong”. Jürgen, too, a devout Christian himself, has displayed immense strength in his weakness. I do not speak lightly when I say it is a deeply Christ-like decision on his part. 

To acknowledge our dependence on others, to acknowledge our inability always to be dependable; these things are acts of love born from recognition of our finitude. To love one another is not to pretend we can fix each other’s problems, nor is it to avoid being a burden on other people. In depending on others and being depended upon, we become more and more like that which God has called us to be: finite, limited creatures in need of those around us. Our limitations are an opportunity to display love, not a hindrance to it. 

In all this, Jürgen acknowledges his own finitude in a way that is rare to see and, clearly, difficult even for himself fully to come to terms with. Like Jürgen, we are all running out of energy. This need not be a cause for sadness; it merely points us towards the one from whom that energy comes and reminds us of our dependency on Him, and on those around us. Our finitude is a gift, releasing us from the burden of being all things to all people. I still wish Jürgen was staying, though. 

Article
Comment
Justice
Leading
Politics
5 min read

The consequences of truth-telling are so severe our leaders can’t admit their mistakes

When accountability means annihilation, denial is the only way to survive
A woman talks in an interivew.
Baroness Casey.
BBC.

Why do our leaders struggle so profoundly with admitting error? 

Media and inquiries regularly report on such failures in the NHS, the Home Office, the Department of Work and Pensions, HMRC, the Metropolitan Police, the Ministry of Defence, and so many more public institutions. Often accompanied by harrowing personal stories of the harm done. 

In a recent white paper (From harm to healing: rebuilding trust in Britain’s publicly funded institutions), I defined “harm” as a holistic concept occurring where physical injury or mental distress is committed and sustained and explained that harm is generally something that is caused, possibly resulting in injury or loss of life.  

When we look at harm from an institutional perspective, structural power dynamics inevitably oppress certain groups, limit individual freedoms, and negatively affect the safety and security of individuals. But when we look at it through the lens of the individuals who run those institutions, we see people who often believe that they are acting in good faith, believe that their decisions won’t have a significant impact, who don’t have time to think about the decisions they are making, or worse still, prefer to protect what is in their best interest.  

Even well-intentioned leaders can become complicit in cycles of harm - not just through malice, but through their lack of self-awareness and unwillingness to put themselves in the shoes of the person on the receiving end of their decisions.  

Martin Luther King Jr supposedly said, “the ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.” In contemporary politics, leaders are neither selected nor (largely) do they remain, because of their humility. Humility is synonymous with weakness and showing weakness must be avoided at all cost. Responsibility is perceived as something that lies outside of us, rather than something we can take ownership of from within.  

So, why do leaders struggle so profoundly with admitting error? 

The issue is cultural and three-fold. 

First, we don’t quantify or systematically address human error, allowing small mistakes to escalate. 

We then enable those responsible to evade accountability through institutional protection and legal barriers. 

Finally, we actively discourage truth-telling by punishing whistle-blowers rather than rewarding transparency. Taken together, these create the very conditions that transform errors into institutional harm.  

Nowhere is this plainer than in Baroness Casey’s recent report on Group-based Child Sexual Exploitation and Abuse that caused the Government to announce a grooming gangs inquiry. In this case, the initial harm was compounded by denial and obfuscation, resulting not just in an institutional failure to protect children, but system-wide failures that have enabled the so-called “bad actors” to remain in situ. 

Recently, this trend was bucked at Countess of Chester Hospital where the police arrested three hospital managers involved in the Lucy Letby investigation. Previously, senior leadership had been protected, thus allowing them to evade accountability. Humble leadership would look like acting when concerns are raised before they become scandals. However, in this case, leadership did act; they chose to bury the truth rather than believe the whistle-blowers.

Until we separate admission of error from institutional destruction, we will continue to incentivise the very cover-ups that erode public trust. 

The answer to our conundrum is obvious. In Britain, accountability is conflated with annihilation. Clinging onto power is the only option because admitting error has become synonymous with career suicide, legal liability, and is tantamount to being hanged in the gallows of social media. We have managed to create systems of governing where the consequences of truth-telling are so severe that denial is the only survival mechanism left. We have successfully weaponised accountability rather than understanding it as the foundation of trust. 

If Rotherham Metropolitan Borough Council had admitted even half of the failures Alexis Jay OBE identified in her 2013 report and that Baroness Casey identifies in her 2025 audit, leaders would face not only compensation claims but media storms, regulatory sanctions, and individual prosecutions. It’s so unthinkable to put someone through that that we shrink back with empathy as to why someone might not speak up. But this is not justice. Justice is what the families of Hillsborough have been seeking in the Public Authority (Accountability) Bill: legal duties of candour, criminal offences for those who deliberately mislead investigations or cover-up service failures, legal representation, and appropriate disclosure of documentation. 

Regardless of your political persuasion, it has to be right that when police misconduct occurs, officers should fear not only disciplinary action and criminal charges. When politicians admit mistakes, they should face calls for their resignation. Public vilification is par for the course. Being ejected from office is the bare minimum required to take accountability for their actions.  

The white paper shows that the cover-up always causes more damage than the original error. Institutional denial - whether relating to the Post Office sub-postmasters, the infected blood scandal victims, grooming gang victims, Grenfell Towers victims, Windrush claimants, or Hillsborough families - compounds the original harm exponentially.  

In a society beset with blame, shame, and by fame, it is extraordinary that this struggle to admit error is so pervasive. Survivors can and will forgive human fallibility. What they will not forgive is the arrogance of institutions that refuse to acknowledge when they have caused harm.  

The white paper refers to a four-fold restorative framework that starts with acknowledgment, not punishment. The courage to say “we were wrong” is merely the first step. Next is apology and accountability followed by amends. It recognises that healing - not just legal resolution - must be at the heart of justice, treating both those harmed and those who caused it as whole human beings deserving of dignity.  

Until we separate admission of error from institutional destruction, we will continue to incentivise the very cover-ups that erode public trust. I was recently struck by Baroness Onora O’Neill who insisted that we must demand trustworthiness in our leaders. We cannot have trustworthiness without truth-telling, and we cannot have that without valuing the act of repairing harm over reputation management. True authority comes from service, through vulnerability rather than invulnerability; strength comes through the acknowledgement of weakness not the projection of power.  

We must recognise that those entrusted with power have a moral obligation to those they serve. That obligation transcends institutional self-interest. Thus, we must stop asking why leaders struggle to admit error and instead ask why we have made truth-telling so dangerous that lies seem safer.