Explainer
Comment
Economics
5 min read

Cleaning up cleaning: the problem with split shift work

Unhealthy and unnecessary working practices impact unseen cleaners. It doesn’t have to be like that argues Ryan Gilfeather.

Ryan Gilfeather explores social issues through the lens of philosophy, theology, and history. He is a Research Associate at the Joseph Centre for Dignified Work.

A cleaner sweeps between large white interior walls of a concourse.
Photo by Verne Ho on Unsplash.

In offices across the country cleaners are often kept out of sight whilst the other workers do their jobs. Cleaners are instead brought in for two short shifts, the first starting as early as 1, 2 or 3 am, and a second beginning around 8pm. Most of us overlook this pattern of work, taking for granted that it is necessary.  

However, dig a little deeper, and its insidious nature emerges. We begin to see how it is mostly unnecessary and harms the flourishing of cleaners in their health, family, and dignity. It treats small financial gains as worth more than human lives.  

For many industries, cleaning does not need to happen in the early mornings and late nights. Consider the downsides of daytime cleaning. The cleaner would need to manoeuvre around colleagues at their desks and in meeting rooms, but they would still clean to a high standard in a similar timeframe. Their job does not need to be done during unsociable hours. There is a minor cost to the company in the office. The office worker might need to briefly step away from their desk for a moment as it is cleaned, they may be momentarily distracted by the sound of a hoover, and a meeting room may be out of action for a very short time. The only costs would be a tiny loss in efficiency and profits to the companies who hire these cleaners. Since the negative consequences of daytime cleaning, instead of split shifts at unsociable hours, are so marginal, the current working patterns are clearly unnecessary. 

No choice, compelled to say yes 

Importantly, these cleaners often do not have any other choice. I meet many of these cleaners in my work at the Joseph Centre for Dignified Work. None of them choose to work split shifts at unsociable hours. For many, employment with better conditions is simply not available. About 27 per cent are migrants and often they lack English-speaking skills, preventing them from getting other kinds of jobs. 59 per cent have attained an education below the equivalent of C or 4 at GCSE, so it is hard for them to find other work. 17 per cent are ethnic minorities, who face greater barriers accessing other kinds of work. They have to work, they often have no better choices than cleaning, and in this industry they cannot say no to these working patterns. In this way, they are compelled to say yes to these kinds of split shifts.  

Split shifts deadly consequences 

This working pattern damages health. A recent medical study demonstrates that working night shifts, a similar pattern to split shifts, more than doubles the odds of developing breast cancer Another study shows that shift-work disturbs worker’s circadian rhythms. This in turn leads to problems with cancer, heart health, mental health, and more. Split shifts have deadly consequences for cleaner’s health. 

Eroding family time 

Split shifts also steal cleaner’s time from their families. When cleaners earn below the real living wage, their family relationships suffer; 48 per cent say that their wage level has negatively affected their relationship with their children. For many, poverty wages force cleaners to take on two or more jobs. As Angus Ritchie, an Anglican priest, academic, and campaigner for marginalised communities puts it, poverty wages force workers to: 

 ‘to choose between spending enough time with their children and having enough money to provide for them.’ 

These cleaners, who are often on poverty wages too, may only be able to briefly see their children between the end of school and the beginning of the nightshift, but will miss out on caring for them in the morning and enjoying extended periods of quality time. Therefore, when employers unnecessarily force these working hours upon cleaners, it also harms their relationships with their families. 

Denying dignity 

These patterns of work also render cleaners invisible. In an Equality and Human Rights Commission report from 2014, cleaners spoke about how they were made to feel ‘invisible’ and like the ‘lowest of the low.’ It is hardly surprising that they have this experience when the patterns of work we force upon them are designed to literally stop office workers from seeing them. Cleaners do crucial work which enables the broader enterprise of offices all around the country to function, yet they remain hidden away, their existence and contribution unseen and unacknowledged. Needless to say, these unnecessary split shifts take away their dignity. 

Why value humanity 

Campaigning to oppose this practice are Christians. Here’s why. The Bible and its tradition teaches that all human beings share the same inextinguishable value. As part of the story of creation says,  

“God created humankind in his image, in the image of God he created them.” 

Over the centuries Christians have interpreted this passage as affirming the same fundamental value of every person as one made in the image of God. Every person in some way dimly mirrors God’s inestimable goodness and love, and is, therefore, of greater value than all the riches of the world. To treat someone as less valuable than us or material goods is to deny the reality of how God created the world. 

Split shifts at unsociable hours, however, represents the opposite belief. As argued above, these patterns of working are largely unnecessary, and only lead to small financial gains for the companies who hire the cleaners through tiny increases in efficiency. However, these small riches are treated as worth more than the flourishing of lives which are of inestimable value because they are made in the image of God. Fractional gains in money are placed above their ongoing health, their family relationships, and their dignity through recognition. These meagre financial rewards are more treasured than the flourishing of lives made in the image of God.  

The working patterns are bad for cleaners. Not just because they damage health, but more fundamentally, because they deny the reality of God’s desire for creation. Enforcing split-shifts in pursuit of financial gain values small amounts of money above the flourishing of human beings, the infinitely valuable image of God, in their health, family, and dignity. 

Christians are beginning to oppose this practice. For example, in 2017, three Christian organisations (Centre for Theology and Community, Church Mission Society, and the church, St Andrew by the Wardrobe) launched Clean for Good. This ethical cleaning company treats cleaners fairly; they pay the Real Living Wage and give holiday leave, sick pay, training and guaranteed working hours. Crucially, they also don’t force cleaners into working anti-social hours. They offer cleaners working conditions and hours which enable them to flourish in their health, family, and dignity, because they truly believe that these workers are infinitely valuable, being made in the image of God.  

Short story
Comment
Wildness
18 min read

The Eagle - a new short story

A fable.

Theodore is author of the historical fiction series The Wanderer Chronicles.

An eagle wheels against a purple stormy sky cut by lightening.
Jason Hudson on Unsplash

I dreamed of an eagle soaring high over a verdant valley. The sun blazed and splintered into a thousand sword-points of light, spilling with joy and gladness over the slopes and streams, over the hanging woodlands, and the orchards growing there and carpeting the floor.  

There was gladness in the heart of the eagle too. The valley was good. The valley was secure. With his piercing eye, he kept watch over his brethren. The animals of the valley fed and met and played and slept. The smaller birds swooped and spun in the barmy air far below him. All was well.  

And then to the east, to the east his eye was drawn. A cloud rising in the east. A change was come. Black billows, dark with portent, rising skeins of thick grey smoke. The land that way rose to an upland pass. The little valley came tumbling down from its heights. To the north, a jagged range of peaks, black and sharp as wolf teeth. To the south the same, shutting the valley in. Protecting its flanks. But by the eastern horizon, a way did lay open. And now the eagle saw burning flames. A fire raging, devouring flame racing over tree and scrub, tearing at the grass, a snarl of heat and swirling smoke. A consuming fire. An angry fire. A fire fuelled on resentment, blown by the winds of hate. A fire hungry for the valley and everything in it.  

The gladness in the eagle’s heart vanished in a moment - as if it, too, had been burned to ash in the raging blaze. The eagle watched the flames claw their way down the upland spurs of the valley. Disquiet now ruled in the place of gladness. His piercing glance dropped to the animals frolicking in the valley below, but they saw no danger. They knew no danger. They knew nothing but that he would tell them was to come. 

At last his cry broke from his throat. He looped back on the burgeoning wind, circling round the better to send his shrill warning spiraling down to the verdant floor and its folk. But to his dismay, not one looked up. Not one took heed.  

And now to the west his gaze rose. And his disquiet turned to horror. 

For there the mirror to the eastern pass did lie. Smooth, lower, a lesser rampart of earth and rock. The easier to scale. And seeping, creeping over its worn shoulders came a foul and noxious fog. Purple of hue, odious even to the eye. Yet the eagle needed no telling that it would be fatal to the lungs. A cloying, lying, coiling fog, slick to the touch, choking and blinding in its confusion. And something in the look of it told the eagle it was yet more than this. A maddening fog, a self-devouring, self-immolating poison, which once inhaled could nevermore be expelled. 

Once more, his cry rang out around the four walls of the valley. Once more, the animals below did not look up from their play, from their busy, busy play…. 

Seeing their oblivion, he fell on them with such force and directness that he risked his own neck. For only with skill and strength could a bird of his dimensions flare out from such a death-dive. His throat burned in his effort to scream his warning. But only at the last did any of the valley-folk look up. 

Those that saw ducked their heads and took fright to see this terrible sight. The little ones especially, the soft-hearted ones, the natural prey of great predators like himself. Wails of fear broke from the lesser throats. They cringed and hid and some even were angry. The mothers rushed to their young. The fathers bristled and ready themselves for a fight. Shocked and afeared by this sudden threat to the peace of the valley, and the disturbance to the busy plans they had for their day.  

When the eagle pulled up and neatly landed on the peak of a small outcrop that broke from the valley floor, his voice was hoarse from his warning cries. The animals were bolder now, seeing the flash of danger past. And as the tide of fear receded in their hearts, seeing the threat was not as they feared, it left behind sharp stones of anger and indignation.  

“What do you mean by this horrible screaming?” the first of them did demand. “You puffed up popinjay! You scare the life out of us with your terrible aspect and the dizzying violence of your approach.” 

“It is only of necessity,” he began, breathlessly, “on account of what I saw—“ 

But he was not allowed to finish. In one united and sudden clamour, all the animals, emboldened by the first, unleashed their fear (together with their indignation) on him, so that none could truly have heard what any of the others had to say, or even what came forth from their own mouth. 

“Renegade!” 

“Bully!” 

“Impostor! Attacker!” 

And there was worse. “Murderer! Villain! Terrorist!” 

“There is blood on your hands!” 

“But I tell you - from my great height, among the peaks and the thinning air, I saw something none of you can see,” he pleaded anew. 

Now the clamour turned to jeers. “Oh, you saw, did you? You who see so much indeed!” cried the first of the animals. He was a fox who always liked to have the highest place in any council. And yet had not, even now, gained the trust of the eagle’s heart. “You always did think yourself superior to us earth-bound folk.” 

“That thin air has gone to his head, if you ask me,” said the king buck of the forest. “What he mistakes for clarity is nothing better than a spell of dizziness. Besides, no one asked him to look out for us, did they? We have wisdom enough for ourselves. We know our world. And look to ourselves as needs will be.” Here the noble-looking stag gave the twelve points of his antler-crown a flourish.  

“Get away, you hook-beak menace!” cried a creature from the crowd.  

“Stop stirring up trouble, you screeching flapper,” scowled a second. 

“Back up to your lofty skies, you preening prig,” sneered yet a third. And soon all the animals were hurling the worst of their insults at the eagle, seeing he was in no hunting mood after all, and glad for a chance to vent the spite they felt for many little things that had nothing to do with him. 

Frustrated at their stubbornness, the eagle glanced to the skies again. So often he had used his sharp eyes and sharper talons to win his way, but seldom his voice. He was not used to seeking sharp words withal to defend himself from such a barrage of slur and rejection. He looked to the skies again, always the place of solace for him. And there he saw but faint traces of the fire raging high and to the east. But then something else caught his attention. Some great shadow casting a gloom upon the air. In a moment, the caterwauling crowd was forgotten, and now in urgency, he beat his wings once more, his spiralling flight carrying him back up to airy reaches far above the valley, just as the valley-folk had scolded him to do. 

Only he went not at their urging, but in heed of a still more pressing call in his own heart. A dread of what could cast such a shadow, even through all the bright flames of the wild furnace that he had spied. He turned his head to the east, his eyes reaching and reaching deep into the billowing smoke and fire. And then he saw it. And his blood ran cold as the ice-water tumbling out of the hills into the valley below. 

A monstrous figure strode among the fire and the smoke. Tall as ten oaks from toe to head and with a flaming sword raised aloft. The monster had the body of a giant, and yet its head was that of a bull, double-horned, and snorting great angry blasts of flame from its nostrils, its eyes green and flashing like emeralds that held the sun. Its huge limbs swung with grim purpose as it drew closer, striding down from the upper reaches of the valley. Hulking shoulders with bulging veins that glowed red and gold and copper, as if the hot blood of hate were like to burst clean out of its char-black skin and shower the land with its poison. 

For a moment, the eagle’s steady gaze faltered, feeling some unfamiliar tremor through his heart. Fear. For so it must be. Fear so deep he knew not where to turn. 

But then his wits caught up with him at length. And at the sound of a long and sibilant sigh on the breeze from the west, he banked that way now. And to his horror, he saw thence too came striding a figure wreathed in the purple fog. Not so large as the bull-headed giant, and yet unlike that titan of shadow and flame, this one possessed some strange inexorable draw, so that the eagle found once his eye had settled on its shimmering shape, he could no more have torn it away than he could have stopped the earth from its turning. 

While the eagle would have flown far from the fiery giant, the shifting silver and purple shimmer on this other was in certain ways more terrifying. Its head was crowned with dark jewels over long and flowing silver-white hair. Its eyes were simpering and womanly in their glance, yet something hard and cold lurked in their centre, too, even as a mirthless smile played over a curved and shapely mouth. As if the giantess held some joke over all the world, some secret which amused her only. Beauty corrupted, pleasures perverted, good things turned to wicked. These things and many more the eagle read in her wanton gaze. And as she walked the purple fog swirled around her silver-slick limbs, clothing in a way her modesty, yet inviting all the same. And the eagle felt the twin goads of revulsion and yet its mirror. And only by chance noticed that even from so far, the scent on the fog, both sweet and yet putrescent, was putting lead in his eyelids. For a moment, he felt his head loll in weary sleep, a thick narcotic lethargy leaching all life from his steel-strong sinews and suddenly he found his flight was stalling, stalling… and only by the roar of the rushing air did he realise he was falling to the crushing earth.  

With force of will he had never before had need to call upon, he wrenched his wingspan to its fullest stretch, and braced his mighty shoulders to catch the air and snatch him from his doom. At least for now. Shocked at his own weakness but recovered, he now flew like lightning-bolt, arrow-straight, to the valley meeting point, whence bare moments before he had been expelled. 

“Alarm! Alarm!” he cried again. And this time, he would brook no silencing. “Alarm! Alarm!” he shrieked, with the last gasp of his breath. 

“You again,” went up the cry. And much that was far worse. “Did we not rid ourselves of you once and for all time?” barked the fox. 

“You solitary creature, go back up to your aerie,” declared the noble stag. “It is with good reason the Great Maker gave you a hermit’s home far from the valley floor. For in his wisdom, he knew none of us earth-bound folk could abide your company. No, nor should we have to.” 

“That may be true,” confessed the eagle. “But heed me all the same, just for this moment and but a few more. I see you from my height above and though you care not for me, I have long learned to care for you. And just as you say, I abide in the Maker’s will. He has given me eyes to see and a lonely nature, whereof I soar on the wind He breathes, and far-seeing I may behold things which escape the eyes of you lower folk.” 

“Lower!” jeered the wolf. “Hark at him! There all the truth is known. He thinks himself a higher breed to us forest-dwellers.” 

“Nay, far from it,” pled the eagle, seeing he had misspoke. “I come not to bandy words but only to warn that you may flee the coming purge.” 

“What purge, you feather-brained scoundrel?” 

“Death descends on all of you who dwell in the valley-floor,” he cried, his voice shrill. “A poison out of the west; dread fire from the east. They burn, they choke, they lay to waste all that lies in their path. And they mean to meet here in this green valley to some foul purpose, I am sure.” 

“Peace now, my brother of the wing,’ said a new voice, and though ready to shout down the eagle for their own part, all the gathering of animals turned to see one who perhaps had been there all this time. Yet only now had spoken up. It was the owl, sitting calm and moon-eyed, surveying the scene as if such fractious business barely concerned him. “Peace, I say.” It was as if there was a gentle, coaxing smile in his voice. “I, too, have flown higher than these other valley-dwellers. I, too, have felt the winds upon my beak. In all that I have seen; in all that I, in my wisdom,” - here he looked around as though to say, ‘does any here doubt it?’ - “have ever known, there is no true danger come to fall upon us. None but which we stir up among ourselves. Through misunderstanding, through a lack of love. Come, my brother of the wing. Admit thy mistake. It is no fault of thine. Imagination is a tricksome friend, I know. And indeed, who can truly say what they have seen at such heights? The fault would merely be not to admit to thy mistake. I tell you in all my journeying, I have seen nothing of these threats. Take counsel from wiser, older, gentler souls.’ 

“Nay,” insisted the eagle. “The difference is this. You fly by the light of the silvered moon. I fly by the sun. You see but by the reflected light falling upon a dead and mute circle of rock. I see by the light of the burning sun itself. Tis not the whole, you see, but mere shadows and play of darkness. I ride the wind, and see what the wind would show me.” 

At this, the smile in the owl’s voice leached away. “The hot wind of the fire you feel is the wind of the great eternal spirit calling you to love all of creation with a fiery love. Calling you to a warmer love of your fellow creatures. And as for the fog, you have it wrong there too, sir. ’Tis the sweet scent of compassion you smell, calling you to a compassion for all those things you do not yet understand―” 

“I understand them well enough. Well enough to perceive the danger―” 

“Silence!” the owl abruptly shrieked. “I had not finished speaking.” And here, the glare in his moon-eyes became sharp as flint. “Your hard days on the wing have hardened your heart. The thin air up there has made your heart cold with lofty conceit, and distanced from the rest of the Maker’s world. Truly you see only your own great capacity to soar, and think it makes you far-seeing, while the rest of us are blind. No, it is not by light that you see, but by ignorance. Your mind is closed because you do not open it to other ideas and influences, as I do. It is I who truly loves these valley-folk. I who converse with them, and learn from them. I who never judges them.” 

“But the fire!” cried the eagle. “But the fog!” 

“Silence!” returned the owl, and this time his voice carried real authority. “You say you see only by the sun, do we all not live under that same sun? Nay. Be humble now. Be silent for a time. Learn from those older and wiser valley-folk. Be silent, I say. We have indulged thy fanciful whims too long.” Here, the owl’s domed head swiveled in the direction of the stag. “Your grace, it is time for a little discipline. We winged creatures play our part, but the Maker has ordained thee king over us. This is known. The Maker means for all of us to submit to the sting of discipline now and then. Such may do us good.” He turned back to the eagle, and there was a sarcastic edge now in his voice. “Or do you consider yourself too good even for that? For such as the rest of us must endure?” 

“No, no, a thousand No’s!” replied the eagle impatiently. “I take my discipline when discipline is what I need. But see, even now, the towers of smoke rising in the far heights. Look, can you not see?” He gestured eastward with his great wingspan, but most of the gathered animals merely laughed at his madness. Any who did happen to glance that way had not his vision and saw nothing but the azure sky. “If it is falsehood I see, then I would gladly see myself corrected. But, by all the stars, I am not lying. And more, I see it true!” 

“He is a lost cause,” said the sly fox, for he had never much cared for the eagle. “Come, we waste time. Let’s get to the disciplining, and right quickly. I have an idea this one may lose patience, and then see - the sharp hook of his beak. The razor points of his claws. What mischief might he play with those when he chooses? See these little soft ones hereabout.” He gestured to the woodland creatures, the rabbits, the shrews, the squirrels. “He is a danger, this one. To every decent forest-dweller. Aye, and even to himself, I dare say. Look at them! Poor lambs - quite terrified out of their wits, they are. Terrorized half to death!” 

And it was true - there were some of them did seem alarmed.  

“Quite right,” agreed the stag. “Well, there be nothing for it but to teach the eagle his lesson.” And before the eagle had thought enough for his own safety and not the others, there was a guttural growl beside him, and suddenly the weight of the wolf’s claws upon his back, the hot billow of lupine breath as iron jaws closed around his neck. 

“To the punishment stone!” the fox cried heartily. “We’ll make of this one a milder creature before the sun is set!” And at once all the crowd of them took up his cry.  

The eagle found himself borne upon the tide of anger, mauled and spat at and scratched. But the wolf was strong, and dragged him with relentless might to the place of his ordeal. 

And yet, all the while, his fear was not for himself. No, it was still for his fellow creatures. For now, he could even smell the rank sweetness of the giantess’s noxious poison. For now, he could even hear the crack and spit of the rushing fire tearing through the forest. But the other animals were too distracted. Too fixed upon his own fate, and what they would see done to him. 

And a terrible lament rose within his heart: that he had failed. That seeing, he had yet wrought no good. His moment had come, perhaps the one moment for which the Maker had given him life, had given him wings to soar and eyes to see - but all he had won was his own demise. And then he thought, “So let it be. It is no more than I deserve, after all.” 

It is terrible to relate what those gentle, placid valley-folk did to the eagle in those following moments. Once they had bound him and raised him up for all to see, the fox and the wolf went to work. They pulled from his golden feet those proud talons, each and every one brandished and mocked and tossed down among the baying crowd. They bit him and tore out mouthfuls of feathers to spit back in his face. They broke and snapped right off the sharp hook of his beak, yelling with glee that he could hurt no other creature now.  

They worked on him for a long while, so that the sun had fallen low behind the western pass, and the sky was purpling like a spreading bruise across the heavens.  

“Better cut out his lying tongue,” said one. This was the owl, whose moon-eyes seemed greener somehow in the fading light. “The better to avoid discord among the good peace-loving folk of the forest floor.” At this, went up a rousing cheer. The idea seemed pleasing to them all. And so his tongue came out, and was thrown down as had his other parts. 

The eagle endured his punishment without a sound. Although inside his heart was weeping. But now he could never tell that he wept not for himself, but for all of them.  

“One more thing,” declared the noble stag, looking regal and solemn, his crowned head held high and strong. “His eyes must go, for it was they that caused all this trouble. After that, clemency. For we are not cruel of heart. We merely wish to preserve the peace and order of the valley.” 

“Allow me,” sniggered the fox to his partner in the punishment, and the wolf stepped graciously aside. 

The eagle looked not at his tormentors in that moment. Instead, his far-gaze searched one last time the blackening skies. Searched for an answer to the fire and the fog. Searched the heavens for some single shard of hope. For he knew now, no aid would come to his kindred creatures from among themselves. 

The fox flexed a claw. Flashed it before the eagle’s gaze. But he did not care to look at that. And the next moment was one of searing pain. One eye now was gone. But he minded it not. He could not cry out in any case, for his tongue lay severed in the mud. No, he still looked keenly upward with the last eye left to him. 

And then - as the fox made much of this final climax to his work, japing and frolicking before the crowd - he saw something. He saw a wonder. For though the sun had long set, some other light now appeared in the gloaming. No rising sun was this, for the light came not from the east, not even piercing through the smoke that now stained the night far above the heads of the foolish creatures below. No, the light rose in the north. Why? How? the eagle pondered, while the fox still milked his crowd. 

A second sun rising in the north, light building and building, though by now it should almost be night. Splinters, shards of colour, white and gold of searing brightness, like an army pouring over the high ridge of mountain peaks, the bulwark to the verdant valley. And with the light he saw, in the last seconds of his sight, a light that was all hope and power and blessing and glory and goodness and beauty.  

And though he knew that these next moments would be the last he would ever see, I saw in my dream that he was at peace. Because, though he had failed, his heart was certain that the light would not.  

A new light was rising in the north. A new sun had come. 

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