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9 min read

From the barber’s chair: the friendships that open us up

Adrian and Neal recall and recount tales of friendships and what made them work so well.
Three men walk down a path, the middle one talking and gesturing while the others listen.
Centre for Ageing Better on Unsplash.

Adrian

As life moves on, I began to realize how important my friendships are. Half the people that I grew up with are now married with kids and the other half are still living their life independently. We all have our own paths in life, and I believe whichever path you take, those whom you consider friends will support you and your decisions no matter what. 

As I went through my issues in 2019, I had nothing but support from my family and 

friends. It wasn't easy for me to be open with my struggles because I felt that everyone would look at me differently. I received nothing but support from everyone then and when I returned to work. They were all there, waiting to book their next cuts with me. From the beginning of my return I knew, then, how important my clients were to me. I wasn't just their barber; I was their friend whom they continued to support even during one of the craziest times in my life.  

Trying to stay afloat during a global pandemic was not easy; honestly it was one of the hardest things I’ve had to deal with. I knew I had to be as strong as I could be so I could help my loved ones stay positive and their heads held high. 

During these times, I worked as much as possible. At every appointment with a client, they showed support and always checked in with how I was. I used all these opportunities to help myself by speaking what was on my mind. Sometimes they would even open up to me and share what was going on in their lives, positive or negative. These times were much needed therapy sessions at every appointment. Being vulnerable helped me so much and it also helped my friends share what was on their minds; they opened up to me. 

When I finally felt right to open up about this incident it was with people who shared the same struggles. They understood and never once judged me. 

Growing up we were taught never to show any fear or emotion. I grew up in a rough area where if you showed weakness, you could be the next target to get bullied. I didn't realize until about four years ago how that way of living was wrong. That way of living haunted me for years.  

Going back to my childhood, there was an incident that shaped my teens and early 

adulthood. I was touched inappropriately by a member of my family and thankfully someone came home so it didn't go further than it did. I never spoke about this incident because I didn't realize the severity of the situation as a young boy and how it would affect me in my later life. You would never think a family member would do anything to put you or harm you in any way. Even as an adult I never said anything because I did not want to get judged or have people put a label on me that wasn't true. When I finally felt right to open up about this incident it was with people who shared the same struggles. They understood and never once judged me. 

These were people who I just met but I felt like I had known them for years. I opened up to them more than I had opened up to my childhood friends and family.  

This is where I discovered the meaning of friendship. I was never judged and looked at differently. I was the same person to them, and I was accepted no matter what. What a great feeling. I began to hold my friendships close as I had the confidence to share so much with everyone. One of the first clients whom I felt comfortable with opening up with was my friend Neal. I remember going over to cut Neal’s and his sons’ hair and I always left feeling purified. I can honestly say that Neal is one-of-a-kind and I'm so lucky to have him by my side. Neal has seen me at my lowest and never once has he ever judged me. 

He and his family have shown nothing but support and just truly care for our friendship. This is where I discovered the meaning of friendship. To me, the meaning of friendship is endless love no matter what the person or persons are going through. You never judge but try to point your friend or loved one in the right direction. Always support and be there when you can. We can take for granted those friendships and lose sight that they are the ones that would be there with a simple phone call or text. 

Today I cherish all my friendships and I'm there for those who were there for me when I was at my lowest. I will do anything in my power because I know my friends and family would do the same for me. 

Neal

Thirty years ago, there were a little over 600 websites, two years after the World Wide Web debuted on the global stage. Today, there are a little over two billion websites. Yet, with all of our connectivity, loneliness is endemic. The social isolation that ensued during COVID-19 only exacerbated what was latent in our body politic. Yet, whether pre-, peri-, or post-COVID, the level and depth of loneliness is staggering. While many people have social media accounts, and the ubiquity of smart devices keep us all connected 24/7, one’s number of “likes,” “friends,” “followers” belie what is experienced in silence: we live, and move, and have our being in lonesome existence. We seek to be known and loved, but our career pursuits and dreams of having families leave us feeling alone.  

They desired someone or a few who could understand them, who desired to understand them, to love them.  And to love them not for a quid pro quo, but just to love them for who they are. 

For eight years I served an affluent congregation in one of America’s most affluent ZIP codes. Business acumen, political gravitas, excellence in duty, and elegance in program execution were the values and expectations of the community and congregational context. It was a wonderful ministry, where I learned much and where I had to engage my gifts and skills in deeper ways. God opened up spaces for me to minister within, love and be loved by people who were successful in their industry.  

When that ministry concluded, two separate congregants asked to meet for a meal. Each of them shared that they appreciated my season of pastoral ministry and they hoped that we would continue staying in touch, perhaps become close friends. They realized that they had spent decades forging business relationships, raising a family (for one of them, navigating a divorce of a second failed marriage), and having careers. Now in their mid-/late fifties they looked around and saw the absence of relationships of any meaningful depth. Sure, there were the business lunches, dinners with friends and cocktails with other couples. But in their mid-life, they sought authentic friendships. They desired someone or a few who could understand them, who desired to understand them, to love them.  And to love them not for a quid pro quo, but just to love them for who they are. They said that they experienced a semblance of that in my eight-year ministry with the congregation.  

What was I to do with their request? I had already left the employment of the church by then. They and I had to part ways as I was no longer their pastor. If anything, we were friends, and would remain so, but I could not commit to the level of depth they desired. I told each of them, gently and pastorally, that two decades ago, when I was newly married and starting my pastoral vocation, I intentionally forged a wide network of friendships. Not just for my work but for emotional and spiritual support.  But among this network, there was that small few whom I can count on one hand who are the A-Team of friendships. Those friendships were cultivated over many years – a couple of them over two decades – as we have been intentional about being in each other’s lives. We would stay in touch and would find opportunities to see each other, carving out precious times wherever we were in the world and whatever demands were on our plate.  That intentional commitment meant being willing to be vulnerable. It meant taking the risk early on to open up my heart with guys I deeply trusted and who entrusted their hearts to me. 

The Message version of the Old Testament wisdom sayings of Proverbs says: “Friends come and friends go, but a true friend sticks by you like family.” 

It’s that quality of friendship that is most needed more than ever. It’s the God-shaped heart that takes the risk to love and be loved. It’s the kind where you can whisper to your friend the sacred longings, hopes, dreams, and fears of your heart 

I didn’t want to deflate the spirits of my two former congregants. But neither did I want to over-promise, to commit myself to investing the time and energy in cultivating the depth of friendship they sought. I told them let’s stay in touch and we left it that. It’s been over a year since those sacred conversations and there’s radio silence.  

In reflecting upon those conversations, and in similar conversations with many pastor colleagues and fellow dads who are not pastors, loneliness is, indeed, endemic. It’s tragic and it’s sad. As we can’t be deep friends with everyone, there is a yearning and longing for the depth of friendships that my former congregants sought. People seek that authentic depth of desiring to be known, of being listened to, of being received and welcomed into one’s heart without having to prove anything.  

As Jesus was nearing the end of his time with his friends (his disciples), he emphasized how important it is to love one another. He even washes their feet to demonstrate that even the Son of God will humble himself because he loves his friends. He teaches them what he means when he calls them friends, when he regards us as his friends, and not as servants. This is what Jesus our friend said,  

“I do not call you servants any longer, because the servant does not know what the master is doing, but I have called you friends, because I have made known to you everything that I have heard from my Father” 

The late Earl Palmer, an American Presbyterian pastor, taught from this passage. Palmer observed that Jesus regards us as his friend by virtue of the fact that Jesus allows us to be in the company of him and the heavenly Father as they have a conversation about the secrets of God’s heart. In other words, only to his friends will Jesus whisper the Father’s heart because to do so is to entrust the treasure of the One who loves him into our own heart. That by doing so, we are let into the heart of God. 

It’s that quality of friendship that is most needed more than ever. It’s the God-shaped heart that takes the risk to love and be loved. It’s the kind where you can whisper to your friend the sacred longings, hopes, dreams, and fears of your heart. It’s, likewise, receiving from your friend the same: being entrusted with the treasure of their heart. And it’s also experiencing joy and delight in being with each other, even through online technology, whether it be for a 15-minute coffee or for a whole day at the tennis courts or sharing corny jokes that no one else appreciates but they do.  

Friendships are gifts of God and gifts from God. The ability to open up our hearts and lives to others is a gift of and from God as well. In doing so, we reflect a bit on what Jesus shows us what love is about, what it takes to love, and what it means to be loved.  

The wise words of philosopher and poet, Henri-Frédéric Amiel, encapsulate well what is needed more than ever:  

“Life is short. We have but little time to gladden the hearts of those who walk this way with us. So we swift to love, make haste to be kind.”  

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4 min read

Can KPIs really measure what matters?

Distilling down worth risks losing something sacred

Rick writes and speaks on leadership, transformation, and culture.

A person leans on a balcony rail.
Which box this year?
Yogi Atmo on Unsplash

I remember recently when I was reduced to a data point. I became an inconvenient name on a spreadsheet. 

"Your services are no longer needed. We have to let you go," he stated with feigned empathy. Just like that, years of my work and contributions - hours, days, weeks, months - ceased to matter. I didn't matter. "HR will contact you shortly to explain the final details. Again, I am truly sorry." 

The Zoom meeting ended, the camera went blank. I sat in my home office, staring at the blank screen of the company-issued laptop. The only sounds were the disheveled thoughts scrambling in my head and the gentle hum of the fan circulating cool air from the ceiling above. All went quiet. Just like that I was reduced to a KPI - a key performance indicator.

Having spent years in the business world, I'm well-acquainted with its dynamics, including hiring and firing. I recognize ambition and its relentless pursuit of progress. Still, it felt like a personal blow, like a scene on Instagram or YouTube you replay endlessly on loop, trying to comprehend, trying to make sense of it all.

As your value is quantified and found wanting, a sacred inner part of you perishes. In that moment, it’s hard to feel the wonder and mystery of your creation. You don’t feel what for centuries has been called the imago Dei - that we humans are made in God’s image. Instead, you think about how you were just told “we don’t need you.” You think about paying your bills? How will this impact your career? Where will you find your next job? 

As a leader, I understand metrics are crucial for business. However, this pervasive culture of metrics has warped our perception of worth. Instead of marveling at the wonder of being made in the image of God, we have become trained to value only what can be counted. We’ve become both deaf and blind to the unquantifiable beauty of human existence.  

We’ve prioritized metrics over people. We’ve created a world where efficiency presides over meaning and productivity overshadows purpose. Ironically, this has crippled entire organizations, not optimized them. Critical components like morale, engagement, and productivity are at an all time low. Just check the numbers. (See what I did there) 

We have built a ruthless culture defined by a dehumanizing machinery of metrics. People have become problems to be optimized rather than mysteries to be revered. 

If we let our job define us and if as leaders we let it define our mystery and those we lead, we succumb to a cancerous, spiritual violence. To treat a person as a set of outputs is to willinging deny our capacity to reflect a divine truth.   

Does it have to be this way?

William Blake's poem, "The Divine Image," eloquently conveys a core theological principle: humanity mirrors the divine, embodying God's very image. We are an irreducible, immeasurable value. 

For Mercy, Pity, Peace and Love

Is God, our father dear

And Mercy, Pity, Peace and Love

Is Man, his child and his care.

Are we imago Dei? Are we the very image of God the first chapter in Genesis speaks of?

Is this true? Are we always irreducible, immeasurable? Or is this just a conversation to have in a broader discussion when contemplating humanity’s place in the cosmos? 

What about the workplace? What about when human worth is distilled into key performance indicators that then become the only thing measured, the only things that defines a person’s worth? What happens when our irreducible human value, this imago Dei is distilled to mere data points on business dashboards? To KPIs.

On one hand, nothing happens; we are still a complex mystery of God’s creation. We are still immeasurable, irreducible. We are imago Dei. On the other hand, something does happen to the person. Something sacred is expunged. Our infinite complexity like emotions, dreams, quirks, ideas, feelings, and virtues are reduced and transcribed into metrics and evaluated against random data sets. Perhaps this is where the shallow quip originates? “It’s not personal. It’s just business.” 

I mean I get it. In the business world, we are a metrics driven culture, quantifiable data points are seemingly the only identifier of worth. It drives the business, right? 

We read in our company handbooks that, “our people make the difference.” In reality, we all know that data is the true currency. It is here, I argue, that the soul gets buried beneath spreadsheets and the image of the divine is lost within a myriad of data sets. 

We must raise a quiet but profound rebellion. 

Our spirit of God’s very image that thrives in a mutual wonder and shared humanity cannot be replaced by a zero-sum race for higher scores. 

Ask someone at work “How are you doing?”, actually listen to them and engage, and only then ask, “How are you doing with your targets?” Metrics are important, but the person behind them is essential.  

When we become our job or when we think those we work with are defined only by how well they do their job, we are all vulnerable to this sacred loss. Our goal is not our job. Our purpose is not how and if we hit our metrics.  Instead, our sole aim should be to seek how to better understand this mystery of this life - this imago Dei - that we have been given and how to share it with others.  

This reminds me of the saying, "Not everything worthwhile can be measured, and not everything that can be measured is worthwhile."

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